What a useful parcel audit should show you

A useful parcel audit begins with a clear definition of the service. The term can cover different recovery activities, reporting and analysis, so it is worth asking specific questions before you begin.

What is covered?

Clarify the recovery categories the provider handles and which conditions apply. Guaranteed-service refunds and unused or voided labels may be relevant, but eligibility depends on shipment and service terms. Do not treat all extra charges as recoverable errors.

What happens to recovered funds?

Understand the commercial arrangement and how recovered amounts are reported. Franklin Parcel’s offer is that customers keep 100% of all recoveries; service scope and commercial terms should be explained before engagement.

What else is driving spend?

Recovery activity and cost analysis are related but distinct. Minimums, dimensional weight and accessorials may shape your spend even when the charges follow the agreement correctly.

Can someone explain the findings?

Useful reporting connects the reviewed data to your business questions. Ask for an explanation of what matters, what remains uncertain and which next steps are appropriate.

Start with your program

A first conversation should establish your carriers, shipping profile, approximate spend and objectives. Additional data can follow once the appropriate review is defined.